Shipping policy

SHIPPING POLICY

Processing Times All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed the next business day.

Domestic Shipping (Australia)

• Free standard shipping on all orders $100 AUD and above 
• Standard shipping (3–5 business days): $11.00 AUD for orders under $100
• Express shipping (2–3 business days): $14.00 AUD

International Shipping We currently ship to select international destinations. Shipping rates and delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your order via the carrier's website.

Delays We are not responsible for delays caused by customs, weather events, or carrier disruptions. During peak periods (e.g. sales, holidays), processing times may be extended.

Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [your contact email]. We will work with the carrier to resolve the issue promptly.